PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
EGUIDE:
In this e-guide: Computer Weekly has announced the 11th annual UKtech50, our definitive list of the movers and shakers in UK technology – the CIOs, industry executives, public servants and business leaders driving the role of technology in the UK economy.
EZINE:
In this week's Computer Weekly, two years after the Kalifa report laid out a roadmap for continued fintech sector growth, UK entrepreneurs and startups are worried about the lack of progress. We look at the top tech trends in retail and find out which companies are leading the way. And we examine six ways to slash IT emissions. Read the issue now.
EBOOK:
Data analytics for the solution of first-order business problems is probably more important than ever. It is not new. Companies and organisations have been analysing computerised data for many decades. But all sorts of companies now pronounce themselves "data driven". Read more about business analytics trends in this exclusive e-guide.
EGUIDE:
In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
EBOOK:
In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.
EGUIDE:
In this e-guide we meet ten up-and-coming financial services disruptors. This series of interviews were originally published on the Computer Weekly blog: Fintech Makes the World go Around.
EZINE:
Digital transformation is more than a marketing pitch, it's a step forward into the next generation of channel partnership. Access this channel analysis e-zine to learn how to turn your reluctant channel partners into agents of change.
EBOOK:
Business process management in the digital era is a whole new deal. In this SearchCIO handbook, find out how businesses must adapt BPM systems to meet the needs of the digital customer.
