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Computer Weekly – 5 October 2021: The most influential women in UK technology sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now. Posted: 01 Oct 2021 \| Published: 05 Oct 2021 TOPICS: Artificial Intelligence \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Center Design \| Data Center Infrastructure Efficiency \| Green Data Center \| IT Industry \| IT Management \| IT Workforce

RPA vs. BPM: How are they different? sponsored by TechTarget ComputerWeekly.com EGUIDE: Robotic process automation and business process management are complementary partners in driving digital transformation initiatives. RPA has received a lot more publicity in recent years, but BPM is an essential discipline and a key enabler in scaling RPA projects. Here are the main differences between these process-oriented initiatives. Posted: 19 May 2022 \| Published: 19 May 2022 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Workload Automation

Case Study: How supercomputing is transforming experimental science sponsored by TechTarget ComputerWeekly.com EGUIDE: NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible Posted: 08 Feb 2021 \| Published: 09 May 2019 TOPICS: Business Intelligence \| Business Processes \| Business Systems \| Data Analytics \| Supercomputers

Case Study: How supercomputing is transforming experimental science sponsored by TechTarget ComputerWeekly.com EGUIDE: NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible Posted: 03 Jul 2020 \| Published: 03 Jul 2020 TOPICS: Business Intelligence \| Business Processes \| Business Systems \| Data Analytics \| Supercomputers

Omnichannel customer experience takes aim at information silos sponsored by [24]7 Customer, Inc. EGUIDE: Omnichannel customer experience strategies break down data silos that have held back multichannel strategies. Read on to learn how to view different channels as part of the bigger picture, gauge your companies investments in each channel, and how the omnichannel approach is presenting a shift in how we think about customer experience management. Posted: 27 Jun 2016 \| Published: 24 Jun 2016 TOPICS: Channel Management \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Management \| Investments

Improving the Customer Experience Journey with Analytics sponsored by ConvergeOne EGUIDE: Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service. Posted: 09 May 2018 \| Published: 09 May 2018 TOPICS: CRM Analytics \| CRM Analytics Software \| Customer Service \| Data Analytics \| Personalization \| Predictive Analytics \| Predictive Analytics Software

Transforming Customer Support with Artificial Intelligence Capabilities sponsored by Zendesk RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action. Posted: 07 Dec 2018 \| Published: 07 Dec 2018 TOPICS: Artificial Intelligence \| Call Centers \| Contact Centers \| CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Support Software

Location-Based Services Transforming Real-Time Sales and Marketing sponsored by TechTarget Customer Experience EBOOK: Mobile location-based services offer a treasure trove of customer data, but companies must walk a fine line between sound marketing and personal privacy. Posted: 18 Aug 2016 \| Published: 16 Aug 2016 TOPICS: CRM \| CRM Services \| Customer Service \| Mobile CRM

Improve Business Agility by Adopting these 10 Attributes sponsored by Kofax from Lexmark EGUIDE: In this expert e-guide, learn 10 attributes that set agile organizations apart. Also explore the essential aspects of stand-up meetings and the substantial results they can provide. Posted: 11 Feb 2016 \| Published: 08 Feb 2016 TOPICS: Application Development \| Business Process Management \| Business Process Management Software \| Business Processes

Why Omnichannel Experience Delivery is a Full Contact Sport sponsored by Genesys EGUIDE: Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently. Posted: 21 Jun 2016 \| Published: 07 Jun 2016 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Web-Based Self Service Reports