EGUIDE:
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
EGUIDE:
Great case management results don't happen by magic, and they don't even happen just by hard work. They're often due to following proven best practices. This e-guide will introduce readers to our tried-and-true best practices for effective case management and five potential barriers to successful case outcomes—and advice for addressing them.
WHITE PAPER:
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.
WHITE PAPER:
Read this white paper to learn how records management as part of an enterprise content management (ECM) solution delivers substantial ROI through reduction in corporate risk, lower operational costs, and improved productivity.
WHITE PAPER:
Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
WHITE PAPER:
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
EGUIDE:
Agile case management is a requirement in today's demanding business world, but legacy technologies have lagged behind and lack the capabilities today's knowledge workers need. Inside this e-guide, discover how dynamic case management (DCM) can help mitigate this challenge, the advantages of combining analytics and DCM, and much more.
WHITE PAPER:
Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
WHITE PAPER:
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
WEBCAST:
Sharing reports over the Web is convenient and efficient, yet if it is not done securely, the information can be easily compromised. Attend this Webcast to learn how your business can instantly and securely deliver reports to improve productivity and ...
